1. 1. Locality name

 Gaborone
 1 (13%) 
 
 Francistown
 1 (13%) 
 
 Lobatse
 1 (13%) 
 
 Palapye
 1 (13%) 
 
 Maun
 1 (13%) 
 
 Ghanzi
 1 (13%) 
 
 Kasane
 1 (13%) 
 
 Other
 1 (13%) 
 
Total: 8

2. 2.Type of Locality

 City
 4 (50%) 
 
 Town
 4 (50%) 
 
 Urban Village
 0 (0%)  
Total: 8

3. 3. Gender

 Female
 3 (38%) 
 
 Male
 5 (63%) 
 
Total: 8

4. 4. Age

 18-35
 7 (88%) 
 
 35-45
 1 (13%) 
 
 Over 45
 0 (0%)  
Total: 8

5. 5. Education Status

 None
 1 (13%) 
 
 Below PSLE
 1 (13%) 
 
 PSLE JC
 0 (0%)  
 COSC/BGCSE
 0 (0%)  
 Certificate
 1 (13%) 
 
 Diploma
 1 (13%) 
 
 Degree
 1 (13%) 
 
 Post Grad
 3 (38%) 
 
 Non Formal
 0 (0%)  
Total: 8

6. 6. What is the mandate of PPADB

 Capacity Building
 0 (0%)  
 Contractor Registration
 2 (25%) 
 
 Adjudication and Award
 1 (13%) 
 
 Provide advice on public procurement
 0 (0%)  
 Monitor Compliance to PPAD Act and Regulations
 0 (0%)  
 Don’t know
 4 (50%) 
 
 Other
 1 (13%) 
 
Total: 8

7. 7. How long have you been a PPADB customer?

 Less than a year
 7 (88%) 
 
 1-5 Years
 0 (0%)  
 5-10 Years
 1 (13%) 
 
 More than 10 years
 0 (0%)  
Total: 8

8. 8. Of the following PPADB services, which one(s) have you received?

 Capacity Building
 0 (0%)  
 Contractor Registration
 0 (0%)  
 Adjudication and Award
 2 (25%) 
 
 Monitor Compliance to PPAD Act and Regulations
 0 (0%)  
 Advisory
 0 (0%)  
 Other
 5 (63%) 
 
 Capacity Building; Other
 1 (13%) 
 
Total: 8

9. 9. How satisfied are you with the following services(s) you received from PPADB

  
Reliability
Ease of Use
Overall Quality
(%)500000250025
Contractor Registration
 
 
          
 
      
 
 123456789
(%)25250001212025
Capacity Building
 
 
  
 
        
 
  
 
    
 
 123456789
(%)2502500250025
Advisory
 
 
    
 
      
 
      
 
123456789
Total: 8

10. 10. Score below the extent to which PPADB fell short or exceeded your expectations

 1
 1 (13%) 
 
 2
 3 (38%) 
 
 6
 1 (13%) 
 
 3
 2 (25%) 
 
 5
 1 (13%) 
 
Total: 8

11. 11. Have you used the PPADB Integrated Procurement Management System (IPMS)

 Yes
 8 (100%)  
 No
 0 (0%)  
Total: 8

12. 12. If you answered ‘yes’ above, answer the question below by rating your experiences with IPMS;

  
(%)2500025252500
Clarity of what is required from you
 
 
        
 
  
 
  
 
     
 123456789
(%)252500005000
Quality of information provided by PPADB
 
 
  
 
          
 
     
 123456789
(%)0252500025250
General support received throughout the registration process
   
 
  
 
        
 
  
 
   
 123456789
(%)002525005000
Responsiveness to enquiries
     
 
  
 
      
 
     
 123456789
(%)0002525252500
Professionalization of PPADB staff
       
 
  
 
  
 
  
 
     
 123456789
(%)000025502500
Value for money-Price paid for registration for service delivered
         
 
  
 
  
 
     
 123456789
(%)00000505000
Time taken to complete registration
           
 
  
 
     
123456789
Total: 4

13. 13. (i) If yes, how responsive was PPADB to your complaint?

 2
 1 (33%) 
 
 sa
 1 (33%) 
 
 visit my link below
 1 (33%) 
 
Total: 3

14. 14. To what extent would you be willing to say positive things about PPADB?

  
Low
Average
High
(%)2914000290029
Enter Rating Sub-Question #1
 
 
  
 
        
 
      
 
 123456789
(%)29140014140029
Enter Rating Sub-Question #2
 
 
  
 
      
 
  
 
      
 
 123456789
(%)2901400290029
Enter Rating Sub-Question #3
 
 
    
 
      
 
      
 
123456789
Total: 7

15. 15. How confident are you that PPADB will do a good job of providing high quality service in the future?

  
Low
Average
High
(%)4300001414029
Enter Rating Sub-Question #1
 
 
          
 
  
 
    
 
 123456789
(%)29140014140029
Enter Rating Sub-Question #2
 
 
  
 
      
 
  
 
      
 
 123456789
(%)29014001414029
Enter Rating Sub-Question #3
 
 
    
 
      
 
  
 
    
 
123456789
Total: 7

16. 16. Overall how satisfied are you with PPADB service?

  
Low
Average
High
(%)4300001414029
Enter Rating Sub-Question #1
 
 
          
 
  
 
    
 
 123456789
(%)29140001414029
Enter Rating Sub-Question #2
 
 
  
 
        
 
  
 
    
 
 123456789
(%)29014001414029
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Total: 7

17. 17. What suggestions do you have to improve our service?

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