Customer Survey - New Item

1. Locality name *

2.Type of Locality *

3. Gender *

Female

Male

4. Age *

5. Education Status *

6. What is the mandate of PPADB *

Capacity Building

Contractor Registration

Adjudication and Award

Provide advice on public procurement

Monitor Compliance to PPAD Act and Regulations

Don’t know

Other

7. How long have you been a PPADB customer? *

8. Of the following PPADB services, which one(s) have you received? *

Capacity Building

Contractor Registration

Adjudication and Award

Monitor Compliance to PPAD Act and Regulations

Advisory

Other

9. How satisfied are you with the following services(s) you received from PPADB *

	Reliability				Ease of Use				Overall Quality
	1	2	3	4	5	6	7	8	9

Contractor Registration
Capacity Building
Advisory

10. Score below the extent to which PPADB fell short or exceeded your expectations *

11. Have you used the PPADB Integrated Procurement Management System (IPMS)

If you answered ‘yes’ above, answer the question below by rating your experiences with IPMS;


	1	2	3	4	5	6	7	8	9

Clarity of what is required from you
Quality of information provided by PPADB
General support received throughout the registration process
Responsiveness to enquiries
Professionalization of PPADB staff
Value for money-Price paid for registration for service delivered
Time taken to complete registration

13. (i) If yes, how responsive was PPADB to your complaint?

14. To what extent would you be willing to say positive things about PPADB? *

	Low				Average				High
	1	2	3	4	5	6	7	8	9

Enter Rating Sub-Question #1
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15. How confident are you that PPADB will do a good job of providing high quality service in the future? *

	Low				Average				High
	1	2	3	4	5	6	7	8	9

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16. Overall how satisfied are you with PPADB service? *

	Low				Average				High
	1	2	3	4	5	6	7	8	9

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Enter Rating Sub-Question #3